Effective Date: 15 Jan 2025
We respect your privacy and rights, and value the relationship we have with you. This policy explains how we collect, use, and safeguard your personal information when you use our site, programs, products, and services. By accessing or using them, you agree to the terms outlined in this policy.
1. Who We Are
Panaceia Sdn Bhd (doing business as Emily Cheah, Team Emily, tarotclass.com or “the site”) (“we”, “our”, or “us”) collects, uses and is responsible for certain information about you.
2. Data We Collect
We may collect the following types of information essential to the services we offer:
- Personal Information: Name, email address, phone and/or mobile number, postal address, and other details you provide. It may also include date and time of birth or age, gender, username/nickname/screen name, payment information, shipping and billing information, and purchase history.
- Sensitive Information: If applicable, information related to your health, well-being, relationships, or goals.
- Technical Data: IP address, and usage data collected via cookies or analytics tools.
3. How We Collect Your Data
We collect data:
- Directly from you when you complete forms, book appointments, or communicate with us.
- Automatically through cookies or similar tracking technologies.
- From parents/guardians for individuals aged 18 and below.
4. How We Use Your Data
We use your data to:
- Provide tarot coaching services, and consultations
- Respond to inquiries or manage bookings and programs/courses/workshops enrolments
- Send reminders/updates, newsletters, or marketing materials (with your consent).
- Improve our site, social media, products, and services.
5. Age Suitability of Our Products and Services
Our services and products are intended for individuals of the following age:
- Workshops/Courses/Programs: Aged 15 and above. However, individuals aged between 15 to 18 must have parent/guardian consent upon registration.
- Tarot coaching: Open to any age. However, individuals aged 18 or under must have parent/guardian consent and be accompanied by them during each coaching session.
- Digital and physical products: Open to any age.
- The Company shall be entitled to deem your age based solely on the identification documents furnished to them. There is no obligation on the Company to do due diligence to ascertain the actual age of such individuals.
6. Parental/Guardian Consent for Workshops/Courses/Programs
Parental or guardian consent is required for individuals aged 15 to 18 to use our workshops/courses/programs, and share personal information. We may verify consent through signed forms or secure electronic communication.
Parents or guardians have the right to review, update, or delete their child’s information, and withdraw consent by contacting us at info@tarotclass.com. However, any such agreement by the Company to such withdrawal shall not be in any way deemed to be an admission or concession of liability or wrongdoing.
7. Legal Basis for Processing Data
Personal data are processed in compliance with the following laws:
A. Malaysia’s Personal Data Protection Act 2010 (PDPA): We process data for lawful purposes in line with your consent or where necessary to fulfill our contractual obligations.
B. General Data Protection Regulation (GDPR) (if applicable):
- Consent: For marketing, non-essential services, and processing data for users aged 15 to 18 requires parental/guardian consent.
- Contractual Necessity: To provide requested consulting and coaching services.
- Legal Obligation: For compliance with applicable legal requirements.
C. Children’s Online Privacy Protection Act (COPPA) (if applicable):
- For US-based users under 15, we do not knowingly collect personal data.
- If you are under 18 and in the European Economic Area (EEA), your parent or guardian must provide consent for us to process your personal data.
8. Sharing Your Data
We handle your personal data in accordance with PDPA, GDPR, and other applicable privacy laws. Your data may be shared only in the following situations:
- Service Providers: For necessary operations such as payment processing, electronic communication, or website analytics. These providers are bound by confidentiality and data protection agreements.
- Legal Obligations: We may disclose personal data to comply with legal obligations under Malaysian law, GDPR, or other jurisdictions where required.
- Parental/Guardian Involvement: For users aged 15 to 18, personal data may be shared with their parent or guardian upon request or in accordance with consent.
We do not sell or trade your personal information under any circumstances.
9. Data Retention
We retain personal data only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy.
- Comply with legal obligations under PDPA, GDPR, or COPPA.
For users aged 18 or under, data will be retained until the purpose of its collection is fulfilled or upon withdrawal of parental consent. Upon request, we will delete or anonymise your data unless it is required for legal purposes or ordered by government authorities or mandated to be disclosed due to an order of the court of competent jurisdiction.
10. Your Rights
Depending on your location and applicable law, you may have the following rights:
A. Under PDPA (Malaysia):
- Access and correct your personal data.
- Withdraw consent at any time for processing your data.
B. Under GDPR (EU/EEA):
- Access, rectify, delete, or restrict the processing of your data.
- Portability of your data (where applicable).
- Object to processing for direct marketing or other specific purposes.
- Lodge a complaint with a supervisory authority.
C. Under COPPA (US):
- For individuals under 13, parents can review, delete, or control their child’s data.
To exercise any of these rights, contact us at info@tarotclass.com.
11. Security of Your Information
We implement reasonable security measures to protect personal data in compliance with PDPA, GDPR, and COPPA (if applicable):
- Data encryption in transit and storage.
- Regular monitoring of our systems to prevent breaches.
- Restricted access to personal data on a need-to-know basis.
While we take every precaution, no method of transmission over the internet is entirely secure. If you suspect any unauthorised access, please notify us immediately.
12. Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance user experience and gather analytics.
- Types of Cookies:
- Essential Cookies: For basic functionality of the website.
- Analytics Cookies: To monitor site usage and improve services.
- Marketing Cookies: For targeted promotions (with consent).
You can manage cookie preferences via your browser settings or opt out of non-essential cookies using tools provided on our site.
13. Links to Third-Party Websites and Services
Our site may include links to external websites or services. We are not responsible for the privacy practices or content of these third-party websites or services. Users should review the privacy policies of these sites before sharing personal data.
14. Children’s Privacy
In compliance with COPPA and other relevant laws:
- We do not knowingly collect data from children under 13. If we discover that a child under 13 has provided personal information, we will delete it immediately.
- For users aged 15 to 18, parental or guardian consent is required to use our services. We reserve the right to verify such consent.
Parents or guardians may contact us at info@tarotclass.com to review, update, or delete their child’s data.
15. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in legal requirements or our business practices.
- Updates will be posted on our website with the “Effective Date” clearly indicated.
- For significant changes, we may notify you via email or other communication methods.
By continuing to use our services and products, you acknowledge and accept the terms of the updated Privacy Policy.
16. Contact InformationIf you have questions about this Privacy Policy or wish to exercise your rights, please email us at info@tarotclass.com.
